This web site is owned and operated by Jinney Ring Craft Centre Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
OUR CONTACT DETAILS:
Jinney Ring Craft Centre Limited
Hanbury Road Hanbury Bromsgrove Worcestershire B60 4BU United Kingdom
Phone: 01527 821 272
V.A.T. No: GB 868 256 971
Company number: 5478069
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payments through PayPal and also on most credit or debit cards from this site (we do not accept American Express or Diner Cards). If you are in anyway concerned about using our site for payment we can also accept Visa and MasterCard by telephone. .
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
We undertake to process all orders within 3 days of receipt.
We will always endeavour ro meet the shipping dates specified on your order but cannot guarantee the delivery day.
We will normally send your order to you in 5 business days. International orders are generally received in under 10 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK, 20% VAT is included within the price shown.
|Credit Card Security|
When you supply us with Credit Card details we do not input them to our wesbite or computers. We retain the merchant copy of the credit card transaction in a secure location for the legally required time frame. Your details will not be used again except where a credit is required.
We offer no guarantees except where these are provided by the producers of the products purchased.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01527 821 272 (International +44 01527 821 272) or fax us on or write to us at Hanbury Road Hanbury Bromsgrove Worcestershire B60 4BU United Kingdom
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have talked to us in person; sent or telephoned to us with an enquiry, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service's website and on our website. The service provider we use is MailChimp.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry or a request for ongoing information from us, for the purpose of fulfilling that order, responding to or processing that enquiry or providing newsletters or information.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01527 821272
Your rights to return goods are protected under the EU Distance Selling Directive.
A. FOR PRODUCT PURCHASES (i.e. NOT TICKETS OR SERVICES)
1. You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
2. Any goods returned should be in saleable condition.
B. FOR SERVICES AND TI CKETS
Your use of this site is subject to the following Terms and Conditions. By contacting us and ordering tickets you confirm that you have read and accept the Terms and Conditions in their entirety.
1.1 A legally binding contract will come into existence when we accept your order.
1.2 Acceptance of an order placed by you is subject to the condition that tickets are available for the event selected by you.
1.3 We will notify you by email if we accept your order. Acceptance will be deemed to have been effectively communicated to you when we send the email (whether or not you receive such communication).
1.4 No order will be accepted until we have received full payment for the cost of the tickets (including VAT).
1.5 Once purchased, tickets:
1.5.1 Can be transferred other parties subject to us being notified at least 5 hours prior to the event.
1.5.2 Cannot be exchanged for other good services or tickets.
1.5.3 Be refunded or returned unless the event is cancelled, moved to another date, or details of the event are significantly changed after an order has been placed (significant changes being a change of headline act, venue or show time).
1.6 If an event is cancelled, we will notify you by phone, email or in writing (using the details you provided us with at the time of ordering) and the face value of the ticket will be refunded.
1.7 If an event is moved to another date we will notify you by phone, email or in writing (using the details you provided us with at the time of ordering) and advise you of the rescheduled event. Tickets' will usually remain valid and refund requests will usually be accepted up until 1 week prior to the revised date, or 5 days after notification of the change (whichever is later) unless otherwise notified.
2. PRICE AND DISPATCH
2.1 Tickets will be dispatched to the address given when the order is placed by e-mail, unless you choose to collect them from therestaurant or shop during normal opening hours.
2.2 Customers are advised to check their purchase upon receipt and inform us of any errors as soon as possible.
2.3 It is the responsibility of the customer to inform us of any change of address, contact number or email address, both before and after the receipt of goods.
3.1 The right to refuse admission to an event is reserved by the promoter and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.
3.2 We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being or appearing to be under age*, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances.
*Events and tickets where the age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket that you are booking and carry proof of age if appropriate.
4.1 In all arrangements involving third parties we act only as your agent and no liability of any kind whatsoever shall be attached to us in connection with or arising from such an arrangement with a third party.
4.2 We do not accept any liability for any losses or claims arising from any inability to access our website or any failure to complete a booking on the website.
4.3 We do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of the tickets or other goods or services from us by whatever means.
5. SPECIAL CIRCUMSTANCES
5.1 We reserve the right to provide seats other than those specified from the seats issued to you to the same or higher value within our building.
6.1.1 By entering and using our website, you consent to the collection, use and retention of your personal information.
6.1.2 Information about you including you name, address, telephone number, email address and credit/debit card details is recorded on a computer database controlled by us. The information is needed to process the transaction and fulfil your order and any subsequent problems or disputes.
6.1.3 We may also use the information for internal administration and analysis by us and our associated companies.
6.1.4 We do not sell, rent or trade your personal information to third parties for marketing purposes.
6.2 We operate and are registered in accordance with applicable UK Data Protection Legislation.
7. USE OF OUR WEBSITE
7.1 We reserve the right to update or otherwise change the terms and conditions or amend the website at any time and without notice to you.
7.2 We will not accept any liability for tickets or other goods and services which have been ordered through our website using your credit/debit card by someone not authorised to do so.
7.3 Our website uses industry standard encryption software and a secure server to ensure the safety of orders placed on our website. No one can access any information sent by you as long as it is sent using the secure pages. Therefore you must only send your credit/debit card details where asked for on our website and you must not send credit/debit card details by standard email.
8.1 If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
9. NO WAIVER
9.1 No failure or delay on the part of any parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power or remedy.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.